Privacy Policy

This Privacy Policy explains how A & M Elektrotechnik e.U., operating the NEXORRA online store, processes personal data.

1. Controller and contact

The controller responsible for processing personal data in connection with NEXORRA is A & M Elektrotechnik e.U. You can contact us at info@nexorra.at or +43 664 1654353.

2. Data we process

Depending on how you use the store, we may process the following categories of data:

• Contact and delivery data: name, email address, telephone number, postal address and order notes.
• Order and transaction data: products, quantities, prices, discounts, delivery method, payment method, order number and payment status/reference.
• Customer-service data: messages and correspondence sent to our support team.
• Technical and security data required to operate the website, cart and checkout.
• After optional consent: analytics data such as entry and exit pages, page journey, cart state, checkout progress, referral information and campaign parameters such as UTM, gclid, wbraid or gbraid.
• Newsletter data: email address, signup information and issued welcome code where you voluntarily subscribe.

3. Purposes and legal bases

We process personal data only where there is a lawful basis.

• Contract performance and pre-contractual steps (GDPR Art. 6(1)(b)): processing orders, delivery, payment administration and customer service.
• Legal obligations (Art. 6(1)(c)): accounting, tax, consumer-protection and other mandatory record keeping.
• Legitimate interests (Art. 6(1)(f)): website security, fraud prevention, operational troubleshooting and defence of legal claims, where these interests are not overridden by your rights.
• Consent (Art. 6(1)(a)): optional analytics, advertising measurement and newsletter marketing. Consent can be withdrawn at any time for the future.

4. Recipients and service providers

Where necessary, data may be shared with service providers that help us fulfil the purposes above.

• Delivery and logistics providers.
• Banks and payment-service providers for the payment method selected by you.
• Hosting, IT, email and security service providers.
• Professional advisers and public authorities where legally required.
• Analytics and advertising providers only where the relevant optional consent has been given.

5. International transfers

If a service provider processes personal data outside the EEA, we use an appropriate legal transfer mechanism where required, such as an adequacy decision or approved contractual safeguards.

6. Retention

We keep personal data only for as long as necessary for the relevant purpose and applicable statutory retention periods. Order and accounting information may therefore be retained longer than optional analytics or marketing data.

7. Your rights

Subject to the applicable legal requirements, you may request access, rectification, erasure, restriction, portability and object to certain processing. Where processing is based on consent, you may withdraw consent at any time without affecting earlier lawful processing. You also have the right to lodge a complaint with the competent data-protection authority, including the Austrian Data Protection Authority (Österreichische Datenschutzbehörde).

8. Cookies, local storage and analytics

Necessary storage is used to keep essential shop functions such as the cart, selected market, language and security settings working. Optional analytics and Google advertising measurement are activated only after the corresponding consent. Our internal analytics is designed not to store a full IP address.

9. Newsletter

If you subscribe to the newsletter, we use your email address for marketing based on your consent. You can unsubscribe or withdraw consent at any time. A welcome discount code may be associated with the email address used for signup and with its redemption history.

10. Updates to this policy

We may update this Privacy Policy when our services, legal obligations or processing activities change. The version published on this page is the current version. Last updated: 13 August 2026.